Your Questions, Answered

We guarantee on-site in 30 minutes for a blocked drain call in Wahroonga. That's a promise we stand behind, not a rough estimate, because a backed-up drain doesn't wait for a convenient time.

Yes, including weekends and public holidays. A licensed plumber answers the phone every time, whatever hour it is, so you get a real conversation rather than a recorded message.

We do, at no extra charge for calling on a Saturday, Sunday or public holiday. A drain overflowing at your place doesn't care what day it is, and neither do we.

You can request a callback through our contact page and a plumber will ring to confirm details. Booking online also unlocks the $50 off when you book online offer, applied to your job once we've quoted.

It is. A plumber looks at what's blocked, tells you straight what's involved, and hands you a fixed price with zero obligation to book. Nothing changes hands unless you say go ahead.

A plumber inspects the blockage, explains what's causing it, and gives you one figure that covers the whole job. Say yes and that figure is locked in, whatever turns up once we're into the work.

Mention it when you book and we'll take 10% off the quoted price for the job. It applies on top of the usual $0 call-out fee and free quote, no extra paperwork required.

No. The price we quote is the price you pay. No exceptions, even if the job under the house turns out trickier than expected once we're into it.

We do. Plenty of the Federation and interwar homes here still run original clay drainage, while newer builds near the station carry modern PVC. Knowing which era a street belongs to tells us what we're likely dealing with before we've even opened the access point.

We do, alongside the detached family homes that make up most of Wahroonga. Shared drainage on a strata property needs sign-off through the right channels, and we're used to working within that process.

Constantly. The suburb's heavy tree canopy and big established gardens mean roots find their way into older clay joints more often than almost anything else we get called out for. It's one of the most common reasons a drain that cleared last year blocks again.

Wahroonga is home turf, and we cover the suburbs around it too, including Turramurra, Hornsby, Normanhurst, Waitara and Thornleigh. If you're just outside that list, call anyway and we'll let you know.

Every job carries our lifetime labour warranty. If it's not right, we come back. No questions, no cost, and no cut-off.

The pipework from your boundary shaft in belongs to you, and that is the part we fix. Sewage coming up in the street itself, with the same trouble showing at a few houses along the road, usually means the mains are the culprit, not your own line.

It's the dome-shaped grate near your house, usually low on an outside wall, designed to overflow safely outdoors before sewage backs up into the house. A blocked or damaged one is often the first visible sign something further down the line needs attention.

Yes, even the ones marked flushable on the packet. They stay intact well past the point where toilet paper has fallen apart, snagging on tree roots or rough clay joints until enough builds up to block the line.